Refund and Returns Policy
REFUND AND RETURNS POLICY
INTERNATIONAL DELIVERIES, DUTIES, FEES
Customs in the destination country inspect packages when they arrive. Before an order is released for delivery, there may or may not be associated taxes, duties, and brokerage charges. Ocha & Co. is not responsible for these charges. Check with the customs office of your country before making an order for more information. No returns will be accepted if unexpected duties occur.
To ensure the quality and safety of your tea, all teas should arrive sealed, and if the seal has been broken, the tea should not be consumed.If your tea or purchase is damaged in transit please contact us within 24 hours of receipt. We will then refund your order including postage costs. We may ask for photographic proof of damage that has been incurred.
Products should be returned to the following address:
Ocha & Co.
You are responsible for paying for shipping costs on returning items. The cost of shipping will be deducted from any refunds that owed to you unless the goods are damaged.