Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Delivery times depend on your location. As we're expanding globally, we're able to offer increasingly faster shipping to many parts of the world. For the most accurate delivery estimate, we recommend checking the shipping information at checkout. You’ll also receive detailed delivery information in your confirmation email.

Due to the perishable nature of tea, we do not accept returns. However, if there’s an issue with your order, please contact us and we’ll make it right.

Please send us a photo and your order number at support@ochaandco.eu and we’ll send a replacement or issue a refund.

Yes, you can manage your subscription at any time from your customer account.

Log into your account and go to the 'Manage Subscriptions' section. From there, you can cancel or modify your plan.

Yes. Most of our teas are certified organic and cultivated without synthetic pesticides or fertilizers.

All of our teas are grown in the mountains of Shizuoka, Japan - a region known for its ideal tea-growing conditions.

We recommend keeping your tea in an airtight container in a cool, dark place. For best freshness, refrigerate matcha after opening.

Write a clear and concise answer to guide your customers.

Write a clear and concise answer to guide your customers.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Shop Pay.

Go to the login page and click on 'Forgot your password?' to reset it.

We don’t have a physical store, but we distribute our products through a selection of premium coffee shops we love, located across the UK, Europe, and the United States.

Yes, but only for coffee and tea shops that want to share the Ocha & Co. experience with their customers. If you run a place where people come to enjoy great tea or coffee, we’d love to hear from you, please get in touch!